Your computer has a virus, and you don’t know what to do. Well you can definitely give us a call or bring us your computer and we will do what we can to remove the virus. We make use of a variety of virus removal tools to scan your computer for malware, rootkits and other unwanted nasties. While others might want to go straight to a re-installation (and in some cases that is the quicker route), we will usually first try to remove the virus. We want to try to remove the virus first without reinstalling your operating system so you don’t lose any more data than necessary, and so your preferences are kept the way you like them. Sometimes installing programs can cause problems during re-installation.
Of course, there are times we have to go to the re-installation route. That is, if there are multiple viruses that give us trouble, if you have the cryptowall virus, or other issues that crop up on a case-by-case basis as well.