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Using your ISP's SMTP server

If you use the SMTP server provided by your ISP: Please let us know if you are using your ISP's SMTP server. Some times email will fail to be delivered unless you register your ISP's SMTP server with us for sending your email. If you are getting SPF errors while using your ISP's SMTP server, please contact us.

If you are unable to send email using using your domain as the outgoing SMTP server:

  1. Find your ISP's SMTP server name and port.
    If your internet provider (ISP) is not listed listed below, please contact your ISP for the appropriate SMTP server and port.

    ISP SMTP settings
     ISP SMTP Server Port
    Access Wireless mail.accessmn.com 25
    AT&T EDGE cwmx.com 25
    CP Telecom (including Telephone Assoc.) mail.cpinternet.com 25
    Frontier mail.frontiernet.net 25
    Other ISP Please contact your ISP.  
  2. Set your outgoing server.
    If you use an email client other than Outlook Express, the menus and buttons may be labeled differently, but the process is very similar.
    Outlook Express 6
    1. Open Outlook
    2. In the "Tools" menu, select "Accounts..."
    3. In the "Mail" tab, click your email account, then press the "Properties" button.
    4. In the "Servers" tab, in the field labeled "Outgoing Mail (SMTP):" type in your ISP SMTP Server
    5. At the bottom of the "Servers" tab, there is a check box for "My outgoing server requires authentication."  Try first with this box checked, if that does not work, repeat step 2 with this box unchecked.
    6. Press the "Apply" button, (or continue to step 3d.)
       

     
  3. Set the outgoing port.
    Outlook Express 6
    1. Open Outlook
    2. In the "Tools" menu, select "Accounts..."
    3. In the "Mail" tab, click your email account, then press the "Properties" button.
    4. In the "Advanced" tab, in the field labeled "Outgoing Mail (SMTP):" type in your ISP SMTP Port (usually 25 or 26)
    5. Press the "OK" button.
       

     

If you only check email from one computer using Outlook: Make sure the "Leave a copy of my messages on the server" box is not checked. You are likely to run our of space in you mailbox if you leave an extra copy on the server.

If you check email from BlackBerry and a PC: If you use more than one device to check your email, your Delivery settings may need to be set up differently in Outlook.  Please check with us if changing your delivery settings. Please do not use the option to "Remove from server when deleted from 'Deleted Items'." If you are using the option to "Remove from server after # day(s)," please do not set the delay to more than 5 days.  You may need to make arrangements with us to extend you mail quota if leaving messages on the server.

 If your ISP has provided the proper information, including the SMTP server to type in where it says "ISP_MAIL_SERVER" in the graphic in step 2, you will be ready to send mail using your ISP's outgoing mail server.

If you need further assistance, please contact us by email or from the contact page.